Refund & Cancellation policy

Refund Policy

1. Fees once paid through the payment gateway shall not be refunded other than in the following circumstances:

• Multiple times debiting of Candidate Card/Bank Account due to technical error OR Candidate’s account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the candidate.

• Due to technical error, payment being charged on the Candidate Card/Bank Account but the enrolment for the examination is unsuccessful. Candidate would be provided with the enrolment by Soutien Infotech at no extra cost. However, if in such cases, candidate wishes to seek refund of the amount, he/she would be refunded net the amount, after deduction of Payment Gateway charges or any other charges.

2. The Candidate will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments.

3. The application in the prescribed format should be sent to info@soutien.org.in

4. The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by Soutien Infotech through electronic mode in favour of the applicant and confirmation sent to the mailing address given in the online registration form, within a period of 7-10 calendar days on receipt of such claim.

5. In case of any queries, please call Soutien Infotech Helpdesk on 1800 307 00070 or write to info@soutien.org.in

 

Cancellation Policy

CLASSROOM TRAINING
The following policy applies to all Classroom Training courses.

CUSTOMER CANCELLATIONS (MUST BE SUBMITTED TO Soutien Infotech IN WRITING)
Cancellations received up to 10 business days prior to class will not be charged the training fee.

Cancellations 3-10 business days prior to class will be invoiced the full training fee. As a courtesy, we will allow you to apply 50% of your payment toward a future Soutien Infotech Training course within one year of the cancellation date.

Cancellations 1-3 business days prior to class, and no-shows, are subject to payment for the full amount without future training credit.

Registrant substitutions may be made at any time.

Please note that if you do not cancel or do not attend, you are responsible for payment.

CANCELLATION OF COURSE BY Soutien Infotech
Soutien Infotech reserves the right to cancel or change a class at any time, including but not limited to, lack of participation, classroom, equipment or trainer availability.

Notification will be provided within 21 days of the class, whenever possible.

Registrants will not be charged for the course.

Soutien Infotech is not liable for any direct, or indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to, cancellation penalties for transportation or accommodations. The customer or student’s sole remedy shall be the refund of prepaid course fees.

GENERAL DISCLAIMER
Soutien Infotech shall not be liable for damages of any kind resulting from errors or omissions in the training materials nor shall Soutien Infotech be liable for any damages resulting from the use of the training materials or other information conveyed at an Soutien Infotech course.

WEB-BASED TRAINING
The following policy applies to all Live Web-Based Training courses

CUSTOMER CANCELLATIONS
Cancellations received more than 5 business days prior to class will not be charged the training fee.
Cancellations received less than 5 business days prior to class, and no-shows, will be invoiced the full training fee.
Registrant substitutions may be made at any time.

Please note that if you do not cancel or do not attend, you are responsible for payment.

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Get in Touch

Corporate Office

Trade National, LLC
15 Royal Palm Way , Boca Raton
FL 33432
USA
Soutien
123 Buckingham Palace Rd,
Victoria, London SW1W 9SH
UK
Soutien Infotech
611 60th St. se, Unit-a , Everett
WA 98203
USA
P: (561) 922 9229

Contact Info

Soutien Infotech
B-76, Sec 2
Noida- 201301 (UP)
Ph.: (0120) 432 9333
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